J. Michael Katip

Select an item in the timeline below to view details:

1. Chief Executive Officer / Lead Instructor

   2025 — Present

   Tungsten Technology Corporation

   • Founded a technical training company to expand freelance instruction services
   • Coordinate training program delivery and manage contract sales
   • Oversee business operations, client acquisition and retention, finance, and administration
   • Business Operations
   • Sales Management
   • Training Program Delivery
   • Client Acquisition
   • Financial Administration

2. Technical Support Expert

   2022 — 2024

   InMotion Hosting

   Virginia Beach, Virginia · Remote

   • Diagnosed and resolved web hosting issues involving cPanel, Apache, Nginx, DNS, email, SSH, FTP, WordPress, PHP, and MySQL
   • Supported customers through phone, chat, support tickets, and email
   • Root Access
   • WHM / cPanel
   • CWP
   • Apache
   • nginx
   • DNS
   • Email
   • SSH
   • FTP
   • WordPress
   • PHP
   • ZenDesk
   • Remote Work
   • Troubleshooting
   • MySQL

3. Freelance Instructor

   2011 — 2025

   Freelance

   • Delivered instructor-led technical training covering Adobe Creative Suite, Microsoft Office, web development, and CompTIA A+ topics
   • Developed course materials to support classroom instruction
   • Adobe Creative Suite
   • Photoshop
   • Premiere Pro
   • Illustrator
   • Acrobat
   • After Effects
   • Animate (Flash)
   • InDesign
   • Captivate
   • Access
   • Excel
   • Outlook
   • PowerPoint
   • SharePoint
   • HTML
   • CSS
   • JavaScript
   • PHP
   • CompTIA A+
   • OneNote
   • MySQL

4. Freelance Web Developer / Designer

   2003 — Present

   Freelance

   • Designed and developed websites for freelance clients
   • Created client branding, print materials, and video content
   • Adobe Creative Suite
   • Photoshop
   • Illustrator
   • Acrobat
   • InDesign
   • HTML
   • CSS
   • JavaScript
   • PHP
   • MySQL
   • VS Code
   • Apache
   • nginx
   • Web Development
   • Graphic Design
   • Print Design
   • Business Cards
   • Posters
   • SASS
   • GRUNT
   • Inkscape
   • SSH
   • FTP

5. Marketing Specialist

   2019 — 2021

   Edge Industrial Supply

   Fort Wayne, Indiana · Hybrid

   • Created print and digital marketing materials and managed marketing campaigns
   • Maintained and migrated the customer-facing website to BigCommerce
   • Developed customer-facing and internal web tools for managing customers, products, marketing campaigns, and time-off requests
   • Automated product and pricing updates across internal tools, BigCommerce, QuickBooks, RealPage, Ops Technology, Yardi, and Nexus
   • Adobe Creative Suite
   • Photoshop
   • Illustrator
   • Acrobat
   • InDesign
   • HTML
   • CSS
   • JavaScript
   • PHP
   • Visual Studio Code
   • Apache
   • nginx
   • RealPage
   • OpsTechnology
   • Yardi
   • Nexus
   • QuickBooks
   • BigCommerce
   • Home Depot Pro Specialty Trades

6. Training Specialist

   2018 — 2019

   Aditi Consulting → on assignment at DePuy Synthes, a Johnson & Johnson Company

   Bellevue, Washington · Onsite

   • Administered the ComplianceWire learning management system
   • Supported learning management system users by phone and email
   • Tracked the status of documentation updates
   • LMS Administration
   • LMS Support
   • ComplianceWire
   • Microsoft Office
   • Outlook
   • PowerPoint
   • Word
   • Excel

7. Training Specialist

   2015 — 2016

   Computer Aid, Inc. → on assignment at Allegheny County Department of Human Services

   Allentown, Pennsylvania · Onsite

   • Developed and maintained interactive e-learning courses, instructor workbooks, and learner workbooks
   • Partnered with subject matter experts to create job aids
   • Consolidated multiple project and department training websites into one comprehensive site
   • Microsoft Office
   • Excel
   • PowerPoint
   • Outlook
   • Word
   • Adobe Captivate
   • HTML
   • CSS
   • JavaScript
   • PHP
   • SAP
   • E-Learning
   • Web Development

8. Business Process Management Analyst

   2014 — 2015

   Tube City IMS

   Glassport, Pennsylvania · Onsite

   • Mapped business processes and translated them into training materials
   • Created and maintained a training website, printed materials, and training videos
   • Led online training sessions and coordinated training-material translations
   • Managed interns and user accounts
   • Microsoft Dynamics
   • Microsoft Office
   • Microsoft SharePoint
   • Outlook
   • PowerPoint
   • Excel
   • Word
   • HTML
   • CSS
   • JavaScript
   • Project Management
   • Employee Management
   • Business Process Management
   • Aris

9. Training Coordinator / Technical Writer

   2013 — 2014

   K-Force → on assignment at Tube City IMS

   Tampa, Florida · Onsite

   • Documented business processes and developed technical training materials
   • Created and maintained training websites, videos, and printed resources
   • Delivered online training and coordinated content translation
   • Managed interns and user accounts
   • Microsoft Dynamics
   • Microsoft Office
   • Microsoft SharePoint
   • Outlook
   • PowerPoint
   • Excel
   • Word
   • HTML
   • CSS
   • JavaScript
   • Project Management
   • Employee Management
   • Business Process Management
   • Aris

10. Video Producer / Web Designer

    2012 — 2013

    Advanced Business Services

    Warsaw, Indiana · Remote

    • Produced training videos and designed websites
    • Adobe Creative Suite
    • Photoshop
    • Premiere Pro
    • Illustrator
    • Acrobat
    • After Effects
    • InDesign
    • HTML
    • CSS
    • JavaScript
    • PHP
    • Apache
    • nginx
    • Microsoft Office
    • Outlook
    • Word
    • Excel
    • PowerPoint
    • Web Development

11. Technical Instructor

    2007 — 2011

    New Horizons Computer Learning Center of Pittsburgh

    Pittsburgh, Pennsylvania · Hybrid

    • Delivered instructor-led technical training courses
    • Developed interactive e-learning courses and supporting training materials
    • Adobe Creative Suite
    • Photoshop
    • Premiere Pro
    • Illustrator
    • Acrobat
    • After Effects
    • Lightroom
    • Animate (Flash)
    • InDesign
    • Dreamweaver
    • Captivate
    • Access
    • Excel
    • Outlook
    • PowerPoint
    • SharePoint
    • HTML
    • CSS
    • JavaScript
    • PHP
    • CompTIA A+
    • CorelDraw
    • Quark
    • Lotus Notes
    • OneNote
    • Flash Builder
    • Training

12. Trainer

    2004 — 2006

    Outsourcing Services Inc.

    Pittsburgh, Pennsylvania · Onsite

    • Delivered computer-use and call-center soft-skills training
    • Developed training materials and managed the Peer Assisted Learning team
    • Monitored representative calls for quality control and handled escalated supervisor calls
    • SAP
    • Microsoft Office
    • Word
    • Excel
    • PowerPoint
    • Call Center
    • Soft Skills
    • Employee Management
    • Project Management
    • Customer De-Escalation
    • Training
    • Quality Control

13. Webmaster

    2000 — 2003

    Berda CompuGraphix

    Aliquippa, Pennsylvania · Onsite

    • Redesigned and maintained the company website
    • HTML
    • CSS
    • JavaScript
    • PHP
    • E-Commerce
    • Adobe Creative Suite
    • Photoshop
    • Illustrator
    • Dreamweaver
    • Web Development
    • Training
    • Quality Control